"The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us"
About this Quote
The real tell is the phrasing “if not even more.” It’s a soft escalation that avoids overpromising while still planting the insinuation that “established” can mean complacent. Lauda isn’t asking for trust based on tradition; he’s asking for trust based on a value equation. Service plus price. Everything else is noise.
“And at by far a favourable price” shifts the argument from romance to arithmetic. It’s a worldview shaped by racing: outcomes, margins, efficiency. The line “Thus the passengers remain gladly with us” reveals the underlying business thesis: loyalty isn’t an inherited virtue, it’s a repeat purchase earned through consistent utility. No talk of “journeys” or “dreams,” just retention.
Contextually, it lands as a late-20th-century European mood: consumers newly trained to question the cathedral of legacy brands, and entrepreneurs (especially celebrity ones) betting that credibility can be built through performance metrics, not mythology. Lauda’s subtext is a quiet provocation: prestige is overpriced; competence can be cheaper.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Lauda, Niki. (2026, January 17). The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us. FixQuotes. https://fixquotes.com/quotes/the-guest-gets-at-least-as-much-service-with-us-65202/
Chicago Style
Lauda, Niki. "The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us." FixQuotes. January 17, 2026. https://fixquotes.com/quotes/the-guest-gets-at-least-as-much-service-with-us-65202/.
MLA Style (9th ed.)
"The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us." FixQuotes, 17 Jan. 2026, https://fixquotes.com/quotes/the-guest-gets-at-least-as-much-service-with-us-65202/. Accessed 13 Feb. 2026.







