"The guest gets at least as much service with us as with some established airline, if not even more. And at by far a favourable price. Thus the passengers remain gladly with us"
About this Quote
Lauda’s pitch has the blunt, no-theatrics confidence of someone who made a career out of shaving milliseconds off performance. It’s not poetic; it’s aerodynamic. “At least as much service” is deliberately modest, almost defensive, because he’s selling against a reflex: the idea that a new airline must be a compromise. By anchoring the comparison to “some established airline,” he punctures the prestige halo around legacy carriers. The move is classic challenger-brand rhetoric: don’t claim perfection, claim parity where it counts and superiority where incumbents are weakest.
The real tell is the phrasing “if not even more.” It’s a soft escalation that avoids overpromising while still planting the insinuation that “established” can mean complacent. Lauda isn’t asking for trust based on tradition; he’s asking for trust based on a value equation. Service plus price. Everything else is noise.
“And at by far a favourable price” shifts the argument from romance to arithmetic. It’s a worldview shaped by racing: outcomes, margins, efficiency. The line “Thus the passengers remain gladly with us” reveals the underlying business thesis: loyalty isn’t an inherited virtue, it’s a repeat purchase earned through consistent utility. No talk of “journeys” or “dreams,” just retention.
Contextually, it lands as a late-20th-century European mood: consumers newly trained to question the cathedral of legacy brands, and entrepreneurs (especially celebrity ones) betting that credibility can be built through performance metrics, not mythology. Lauda’s subtext is a quiet provocation: prestige is overpriced; competence can be cheaper.
The real tell is the phrasing “if not even more.” It’s a soft escalation that avoids overpromising while still planting the insinuation that “established” can mean complacent. Lauda isn’t asking for trust based on tradition; he’s asking for trust based on a value equation. Service plus price. Everything else is noise.
“And at by far a favourable price” shifts the argument from romance to arithmetic. It’s a worldview shaped by racing: outcomes, margins, efficiency. The line “Thus the passengers remain gladly with us” reveals the underlying business thesis: loyalty isn’t an inherited virtue, it’s a repeat purchase earned through consistent utility. No talk of “journeys” or “dreams,” just retention.
Contextually, it lands as a late-20th-century European mood: consumers newly trained to question the cathedral of legacy brands, and entrepreneurs (especially celebrity ones) betting that credibility can be built through performance metrics, not mythology. Lauda’s subtext is a quiet provocation: prestige is overpriced; competence can be cheaper.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
More Quotes by Niki
Add to List







