"The magic formula that successful businesses have discovered is to treat customers like guests and employees like people"

This quote by Tom Peters talks to the importance of treating consumers and employees with regard. It suggests that successful organizations have actually found a method to make consumers feel welcome and valued, and to deal with employees as people with special needs and point of views. This approach creates a positive environment where customers and workers alike feel respected and valued. It also motivates loyalty and trust, which are important for any service to flourish. By treating customers and workers with respect, services can develop a culture of shared respect and gratitude that will cause greater success.