"The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected"
About this Quote
The phrase “most essential” signals a hierarchy of values: not ideology, not charisma, not even policy detail, but institutional design. “Put the world-class technology under it” is tellingly architectural. Technology is basement, not penthouse. It supports; it doesn’t lead. That’s a politician’s way of arguing for boring competence over performative modernity, and it lands because it flips the usual sales pitch. We’re accustomed to leaders promising shiny solutions and hoping the governance catches up later.
Then comes the real knife: “not doing what people expected.” The subtext is that public expectations are often shaped by entrenched interests, stale precedent, or a comforting narrative about how power is supposed to behave. McKinley casts deviation as duty. In a 19th-century political context - when parties, patronage, and emerging financial institutions were hardening into systems - “getting the model right” reads as a bid to rewire incentives rather than merely administer them. It’s contrarianism with a purpose: disappoint the crowd now to avoid failing them later.
Quote Details
| Topic | Vision & Strategy |
|---|---|
| Source | Help us find the source |
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Citation Formats
APA Style (7th ed.)
McKinley, John. (2026, January 16). The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected. FixQuotes. https://fixquotes.com/quotes/the-most-essential-thing-for-us-was-to-get-the-131168/
Chicago Style
McKinley, John. "The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/the-most-essential-thing-for-us-was-to-get-the-131168/.
MLA Style (9th ed.)
"The most essential thing for us was to get the business model right, then put the world-class technology under it to support it. At Merrill, that meant not doing what people expected." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/the-most-essential-thing-for-us-was-to-get-the-131168/. Accessed 12 Feb. 2026.


