"The new leader is a facilitator, not an order giver"
About this Quote
“Facilitator” is the operative word. It implies process over personality, influence over authority, architecture over ego. The leader becomes a kind of systems designer: clearing bottlenecks, translating across teams, setting priorities, and making it safe to surface bad news early. That’s not softness; it’s power exercised sideways. The subtext is a critique of command-and-control organizations that mistake obedience for alignment and speed for progress.
“Order giver” is pointedly archaic, almost military. Naisbitt frames it as yesterday’s operating system - useful when work is repetitive, roles are rigid, and information flows upward slowly. But once knowledge work, specialization, and rapid feedback loops dominate, issuing orders becomes a liability: the person at the top simply cannot know enough fast enough.
The quote also functions as a cultural permission slip for corporate America in the late 20th century, when flatter hierarchies, cross-functional teams, and “empowerment” became the fashionable cure for bureaucracy. It flatters leaders while demanding they change: you can keep the title, Naisbitt suggests, but the job is no longer to be obeyed. It’s to make everyone else more capable.
Quote Details
| Topic | Servant Leadership |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Naisbitt, John. (2026, January 15). The new leader is a facilitator, not an order giver. FixQuotes. https://fixquotes.com/quotes/the-new-leader-is-a-facilitator-not-an-order-giver-149684/
Chicago Style
Naisbitt, John. "The new leader is a facilitator, not an order giver." FixQuotes. January 15, 2026. https://fixquotes.com/quotes/the-new-leader-is-a-facilitator-not-an-order-giver-149684/.
MLA Style (9th ed.)
"The new leader is a facilitator, not an order giver." FixQuotes, 15 Jan. 2026, https://fixquotes.com/quotes/the-new-leader-is-a-facilitator-not-an-order-giver-149684/. Accessed 13 Feb. 2026.













