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Daily Inspiration Quote by Mitchell Baker

"The organization is a way for people to find us and deal with us and know how we operate"

About this Quote

“The organization is a way for people to find us and deal with us and know how we operate” is corporate-speak with a tell: it treats “organization” less as an internal machine and more as an interface. Mitchell Baker, best known for steering Mozilla through the awkward adolescence of an internet grown too big to be idealistic, frames structure as legibility. Not efficiency. Not control. Legibility.

That choice lands because it quietly admits what most institutions won’t: in a networked world, trust is routed through clarity. People don’t just judge what you build; they judge whether they can understand you well enough to risk relying on you. “Find us” is about discoverability and accountability. “Deal with us” acknowledges friction: users, partners, regulators, donors, and competitors all need a predictable way to engage. “Know how we operate” gestures toward governance as a public artifact, especially for entities that claim a mission-driven identity rather than pure profit motives.

The subtext is defensive and strategic at once. When an organization gets big, it inevitably disappoints someone. Baker’s line anticipates skepticism: don’t assume our motives, inspect our process. It’s also a lawyerly move, in the best sense: set expectations, define channels, reduce ambiguity that can turn into conflict.

Context matters here. Mozilla’s brand has long traded on openness while competing in markets dominated by opaque platforms. In that terrain, “organization” becomes a credibility technology: a way to make power visible enough that people can choose, challenge, or walk away.

Quote Details

TopicCustomer Service
SourceHelp us find the source
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Citation Formats

APA Style (7th ed.)
Baker, Mitchell. (2026, January 15). The organization is a way for people to find us and deal with us and know how we operate. FixQuotes. https://fixquotes.com/quotes/the-organization-is-a-way-for-people-to-find-us-159240/

Chicago Style
Baker, Mitchell. "The organization is a way for people to find us and deal with us and know how we operate." FixQuotes. January 15, 2026. https://fixquotes.com/quotes/the-organization-is-a-way-for-people-to-find-us-159240/.

MLA Style (9th ed.)
"The organization is a way for people to find us and deal with us and know how we operate." FixQuotes, 15 Jan. 2026, https://fixquotes.com/quotes/the-organization-is-a-way-for-people-to-find-us-159240/. Accessed 9 Feb. 2026.

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About the Author

Mitchell Baker

Mitchell Baker (born 1957) is a Lawyer from USA.

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