"The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply"
About this Quote
The intent is managerial as much as moral. As a businessman who built a national retail empire on standardized service and reputation, Penney is translating a soft-sounding ethic into operational discipline. “Understand and apply” reads like a corporate memo, but the subtext is sharper: most people already “understand” kindness in the way most people understand exercise. The gap is compliance under stress. When margins tighten, when a customer is rude, when a competitor cheats, the rule starts to kick.
Historically, this comes from a period when American commerce was trying to launder capitalism’s rough edges into trustworthiness: department stores, chain retail, the promise that modern business could be decent. Penney’s line performs that balancing act. It’s homespun enough to avoid sanctimony, tough enough to reject sentimentality. The Golden Rule is not a halo; it’s a saddle. The real virtue is staying mounted when the ride stops being fun.
Quote Details
| Topic | Kindness |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Penney, James Cash. (2026, January 17). The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply. FixQuotes. https://fixquotes.com/quotes/the-problem-with-the-bronco-is-to-get-on-and-stay-51414/
Chicago Style
Penney, James Cash. "The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply." FixQuotes. January 17, 2026. https://fixquotes.com/quotes/the-problem-with-the-bronco-is-to-get-on-and-stay-51414/.
MLA Style (9th ed.)
"The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply." FixQuotes, 17 Jan. 2026, https://fixquotes.com/quotes/the-problem-with-the-bronco-is-to-get-on-and-stay-51414/. Accessed 12 Feb. 2026.








