"The tone did take on a negativity that I didn't like and when you make the decision to go the other way as we did it very directly had an impact, you can see it with the tracking"

Scott McCallum is describing a situation in which the tone of a discussion or circumstance had handled a lack of confidence. He is stating that when they made a decision to enter a various direction, it had a direct effect on the end result. This might indicate that the decision to take a different technique had a favorable result on the situation, as evidenced by the tracking. McCallum is emphasizing the value of choosing that remain in line with the preferred result, which these decisions can have a direct impact on the results. He is likewise suggesting that it is necessary to be aware of the tone of a conversation or scenario, as well as to take steps to make sure that it does not end up being adverse.