"The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through"
About this Quote
Harris wrote as a mid-century journalist, when mass media was learning to sell the idea that more channels meant more understanding. His distinction punctures that optimism. It also anticipates a modern pathology: institutions that confuse publishing with persuading, and leaders who mistake press releases, dashboards, and “transparency” for trust. Information can be technically correct and still socially useless. Communication requires empathy, narrative, timing, and the humility to discover what the other person actually heard.
The subtext is a rebuke to professional talkers - columnists included. Harris is reminding his own industry that a fact delivered without context, without relevance, without a receiver’s frame of reference, is just data litter. “Getting through” is not manipulation; it’s the hard work of making meaning land. In an era of endless broadcasting, he’s arguing for fewer megaphones and more measured, listener-shaped sentences.
Quote Details
| Topic | Teaching |
|---|---|
| Source | Evidence: Take the two popular words today, “information” and “communication.” They are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through.. Primary-source location identifiable: this wording is attributed to Sydney J. Harris and is reprinted in his book collection For the Time Being (Boston: Houghton Mifflin, 1972). Multiple secondary references explicitly say it originated in his syndicated newspaper column (often known as “Strictly Personal”) and was later reprinted in this 1972 book. However, I was not able to verify (from an accessible scan/text view) the exact original newspaper/column date and newspaper issue where it first appeared, nor a page number within the 1972 volume from the sources available in the web results I could access. Other candidates (1) EFFECTIVE BUSINESS COMMUNICATION, SECOND EDITION (KAUL, ASHA, 2014)99.0% ... The two words ' information ' and ' communication ' are often used interchangeably , but they signify quite diffe... |
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Citation Formats
APA Style (7th ed.)
Harris, Sydney J. (2026, February 12). The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through. FixQuotes. https://fixquotes.com/quotes/the-two-words-information-and-communication-are-173052/
Chicago Style
Harris, Sydney J. "The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." FixQuotes. February 12, 2026. https://fixquotes.com/quotes/the-two-words-information-and-communication-are-173052/.
MLA Style (9th ed.)
"The two words 'information' and 'communication' are often used interchangeably, but they signify quite different things. Information is giving out; communication is getting through." FixQuotes, 12 Feb. 2026, https://fixquotes.com/quotes/the-two-words-information-and-communication-are-173052/. Accessed 13 Feb. 2026.









