"The worst mistake a boss can make is not to say 'well done'"
About this Quote
A scolding disguised as a tip: Ashcroft frames praise not as a nice-to-have, but as a managerial duty whose absence is the real offense. The line works because it flips the usual workplace moral order. We tend to treat recognition as discretionary and criticism as “accountability.” Ashcroft argues the opposite: withholding “well done” is the deeper failure, because it quietly drains loyalty, initiative, and the sense that effort matters.
The specificity of the phrase “well done” is doing heavy lifting. It’s not “thanks,” not “good job,” not a bonus or promotion. It’s a small, almost old-fashioned token of approval. That modesty is the point: the cheapest form of leadership is also the most commonly neglected. The subtext is that bosses often hoard affirmation to preserve authority, fearing praise will inflate egos or reduce urgency. Ashcroft suggests that’s shortsighted. People don’t stop striving because they’re recognized; they stop striving when achievement disappears into silence.
Coming from a career public servant, the context matters. Government workplaces are notorious for rigid hierarchies, risk-aversion, and limited financial incentives. When you can’t hand out stock options or rapid promotions, culture becomes policy by other means. A timely “well done” is a low-budget instrument for retention and morale, especially in mission-driven institutions where burnout is endemic and wins are hard to measure.
There’s also a moral edge: a boss who can’t acknowledge competence is failing at stewardship. Recognition isn’t sentimentality here; it’s maintenance of the human machinery that makes institutions function.
The specificity of the phrase “well done” is doing heavy lifting. It’s not “thanks,” not “good job,” not a bonus or promotion. It’s a small, almost old-fashioned token of approval. That modesty is the point: the cheapest form of leadership is also the most commonly neglected. The subtext is that bosses often hoard affirmation to preserve authority, fearing praise will inflate egos or reduce urgency. Ashcroft suggests that’s shortsighted. People don’t stop striving because they’re recognized; they stop striving when achievement disappears into silence.
Coming from a career public servant, the context matters. Government workplaces are notorious for rigid hierarchies, risk-aversion, and limited financial incentives. When you can’t hand out stock options or rapid promotions, culture becomes policy by other means. A timely “well done” is a low-budget instrument for retention and morale, especially in mission-driven institutions where burnout is endemic and wins are hard to measure.
There’s also a moral edge: a boss who can’t acknowledge competence is failing at stewardship. Recognition isn’t sentimentality here; it’s maintenance of the human machinery that makes institutions function.
Quote Details
| Topic | Management |
|---|---|
| Source | Help us find the source |
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