"They know what my standards are. They know what I need and how to get it to me, and they know how to communicate with me if for some reason they can't get it"
About this Quote
The phrasing is telling. “They know” repeats like a mantra, shifting attention away from Keller-as-genius and onto Keller-as-designer of a culture. It’s not just that he has high standards; it’s that he’s made those standards legible, trainable, and enforceable without constant friction. “How to communicate with me” is the most revealing clause: the real failure in a high-performance kitchen isn’t that something goes wrong, it’s that bad news gets delayed, softened, or hidden. Keller is signaling psychological rules as much as culinary ones: transparency, speed, no fear-based filtering.
Context matters because Keller’s brand of celebrity is built on precision and repeatability. Fine dining sells a fantasy of effortless perfection, but the labor is anything but effortless. This quote punctures the romantic myth of the temperamental chef. The real flex is having a brigade that can translate a vision into nightly reality, and a leader whose standards are clear enough that the room doesn’t need mind-reading to stay excellent.
Quote Details
| Topic | Customer Service |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Keller, Thomas. (2026, January 18). They know what my standards are. They know what I need and how to get it to me, and they know how to communicate with me if for some reason they can't get it. FixQuotes. https://fixquotes.com/quotes/they-know-what-my-standards-are-they-know-what-i-13025/
Chicago Style
Keller, Thomas. "They know what my standards are. They know what I need and how to get it to me, and they know how to communicate with me if for some reason they can't get it." FixQuotes. January 18, 2026. https://fixquotes.com/quotes/they-know-what-my-standards-are-they-know-what-i-13025/.
MLA Style (9th ed.)
"They know what my standards are. They know what I need and how to get it to me, and they know how to communicate with me if for some reason they can't get it." FixQuotes, 18 Jan. 2026, https://fixquotes.com/quotes/they-know-what-my-standards-are-they-know-what-i-13025/. Accessed 13 Feb. 2026.




