"We had to address information technology in the ways we had not before and give the agents the tools that they need to do their job more efficiently and more expeditiously"

This quote by Robert Mueller talks to the importance of infotech in the modern-day world. He is emphasizing the need to use technology to enhance the effectiveness and speed of the representatives' work. He is recommending that the representatives need to be provided the tools they require to do their task more effectively and rapidly. This could include access to databases, software application, and other resources that can assist them finish their tasks quicker and properly. By doing this, the agents can be more efficient and effective in their work. This quote also talks to the significance of keeping up to date with the latest innovation and utilizing it to its maximum potential. By doing this, the agents can be more reliable in their work and help the company achieve its goals.