"We will ensure that associates continue to possess unsurpassed product knowledge and maintain their dedication to customer service and respect for their colleagues and for the communities in which they work and live"

In this quote, Arthur Blank emphasizes the value of keeping high levels of item knowledge and devotion to client service amongst associates. He likewise worries the significance of showing respect towards colleagues and the neighborhoods in which they work and live. This recommends that Blank values a strong work principles and a favorable mindset towards both clients and colleagues. By making sure that associates have these qualities, Blank is promoting a positive and expert work environment. He recognizes the impact that associates have on the success of an organization and the significance of their contributions to the neighborhood. Overall, this quote highlights the worths of knowledge, dedication, and respect in the work environment.