"Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues"
About this Quote
The phrasing does quiet rhetorical work. "The whole story is in the book" is a soft gatekeeping move, positioning the experience as codified expertise while still offering accessibility through the "short answer". He frames his need not as ego or conquest but as relationship management: "gain the trust and support of my colleagues". That line is the tell. The tool he sought was not only for structuring information, but for structuring buy-in.
Underneath is a diagnosis of cross-disciplinary friction: designers may perceive information architecture as constraint, critique, or a competing authority. Garrett sidesteps that by making the tool a translator, something that can render abstract systems into a shared object. The intent is pragmatic and political: create an artifact that turns a new discipline into a collaborative ally, reducing threat and increasing coherence. In UX history, this is also a snapshot of a moment when "user experience" was being invented in real time, and credibility had to be designed as carefully as the product.
Quote Details
| Topic | Team Building |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Garrett, Jesse James. (2026, January 17). Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues. FixQuotes. https://fixquotes.com/quotes/well-the-whole-story-is-in-the-book-but-the-short-55929/
Chicago Style
Garrett, Jesse James. "Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues." FixQuotes. January 17, 2026. https://fixquotes.com/quotes/well-the-whole-story-is-in-the-book-but-the-short-55929/.
MLA Style (9th ed.)
"Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues." FixQuotes, 17 Jan. 2026, https://fixquotes.com/quotes/well-the-whole-story-is-in-the-book-but-the-short-55929/. Accessed 28 Mar. 2026.




