Skip to main content

Art & Creativity Quote by Jesse James Garrett

"Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues"

About this Quote

Dropped into a design-first culture, Garrett is describing a familiar corporate survival story: you do not win by being right, you win by being legible. Calling himself "the first information architect" signals more than a job title. It marks him as the new species in the ecosystem, the person whose value is harder to see because it lives upstream of the polished artifact. In a traditionally design-oriented organization, visual output tends to function as proof of progress; IA, by contrast, can look like invisible paperwork unless it produces something others can rally around.

The phrasing does quiet rhetorical work. "The whole story is in the book" is a soft gatekeeping move, positioning the experience as codified expertise while still offering accessibility through the "short answer". He frames his need not as ego or conquest but as relationship management: "gain the trust and support of my colleagues". That line is the tell. The tool he sought was not only for structuring information, but for structuring buy-in.

Underneath is a diagnosis of cross-disciplinary friction: designers may perceive information architecture as constraint, critique, or a competing authority. Garrett sidesteps that by making the tool a translator, something that can render abstract systems into a shared object. The intent is pragmatic and political: create an artifact that turns a new discipline into a collaborative ally, reducing threat and increasing coherence. In UX history, this is also a snapshot of a moment when "user experience" was being invented in real time, and credibility had to be designed as carefully as the product.

Quote Details

TopicTeam Building
SourceHelp us find the source
Cite

Citation Formats

APA Style (7th ed.)
Garrett, Jesse James. (2026, January 17). Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues. FixQuotes. https://fixquotes.com/quotes/well-the-whole-story-is-in-the-book-but-the-short-55929/

Chicago Style
Garrett, Jesse James. "Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues." FixQuotes. January 17, 2026. https://fixquotes.com/quotes/well-the-whole-story-is-in-the-book-but-the-short-55929/.

MLA Style (9th ed.)
"Well, the whole story is in the book, but the short answer is that I was the first information architect in an organization that was traditionally design-oriented, and I felt I needed a tool to help me gain the trust and support of my colleagues." FixQuotes, 17 Jan. 2026, https://fixquotes.com/quotes/well-the-whole-story-is-in-the-book-but-the-short-55929/. Accessed 28 Mar. 2026.

More Quotes by Jesse Add to List
Jesse James Garrett on Trust in Design-Oriented Firms
Click to enlarge Portrait | Landscape

About the Author

USA Flag

Jesse James Garrett is a Businessman from USA.

19 more quotes available

View Profile

Similar Quotes

We use cookies and local storage to personalize content, analyze traffic, and provide social media features. We also share information about your use of our site with our social media and analytics partners. By continuing to use our site, you consent to our Privacy Policy.