"What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance"
About this Quote
The subtext is a quiet admission that perimeter security is losing its grip. When “customers” pivot from products to policies, they’re conceding that threats don’t politely arrive at the network edge anymore; they ride in through laptops, vendors, cloud apps, and human error. Thompson frames this as progress - attention “shifting” toward maturity - but it also signals fatigue with the old security theater: tools that create dashboards, not safety.
Context matters: Thompson’s career spans IBM’s enterprise era through the rise of cloud and compliance-heavy industries. His language is the language of enterprise procurement, where risk becomes a line item and “policy compliance” becomes the measurable proxy for trust. Notice the phrasing: not policies alone, but “technologies that help them enforce” them. That’s a nod to the real constraint in big organizations: people don’t follow rules because rules exist; they follow them when systems make deviation difficult, auditable, and costly.
It works because it recasts security from a heroic, reactive posture (“stop intrusions”) to a bureaucratic one (“reduce variance”). Less cinematic, more effective - and, for businesses, more defensible when something inevitably goes wrong.
Quote Details
| Topic | Privacy & Cybersecurity |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Thompson, John W. (2026, January 15). What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance. FixQuotes. https://fixquotes.com/quotes/what-we-are-seeing-now-is-customers-shifting-146611/
Chicago Style
Thompson, John W. "What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance." FixQuotes. January 15, 2026. https://fixquotes.com/quotes/what-we-are-seeing-now-is-customers-shifting-146611/.
MLA Style (9th ed.)
"What we are seeing now is customers shifting their attention from security products like firewalls and intrusion sensors, to the policies that need to be in place, and the technologies that help them enforce policy compliance." FixQuotes, 15 Jan. 2026, https://fixquotes.com/quotes/what-we-are-seeing-now-is-customers-shifting-146611/. Accessed 12 Feb. 2026.



