"When air conditioning, escalators, and advertising appeared, shopping expanded its scale, but also limited its spontaneity. And it became much more predictable, almost scientific. What had once been the most surprising became the most manipulated"
About this Quote
The subtext is less nostalgia than diagnosis. Spontaneity depends on unpredictability: weather, crowds, the accidental detour, the shop you didn’t mean to enter. Climate control erases the seasons. Vertical circulation turns wandering into a seamless itinerary. Advertising scripts the emotional beats in advance. Shopping “almost scientific” isn’t praise; it’s a warning about retail adopting the logic of experiments and laboratories, where variables are managed and outcomes are measured. The shopper becomes both participant and data point.
Context matters: Koolhaas is writing out of late-20th-century transformations that made the mall and the branded interior dominant public spaces. His line about “the most surprising” becoming “the most manipulated” captures a broader cultural pivot: capitalism learning to industrialize novelty itself. Retail sells surprise as a product while designing the building to prevent genuine surprise. What reads like convenience is also choreography.
Quote Details
| Topic | Deep |
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| Source | Help us find the source |
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Citation Formats
APA Style (7th ed.)
Koolhaas, Rem. (2026, January 16). When air conditioning, escalators, and advertising appeared, shopping expanded its scale, but also limited its spontaneity. And it became much more predictable, almost scientific. What had once been the most surprising became the most manipulated. FixQuotes. https://fixquotes.com/quotes/when-air-conditioning-escalators-and-advertising-84721/
Chicago Style
Koolhaas, Rem. "When air conditioning, escalators, and advertising appeared, shopping expanded its scale, but also limited its spontaneity. And it became much more predictable, almost scientific. What had once been the most surprising became the most manipulated." FixQuotes. January 16, 2026. https://fixquotes.com/quotes/when-air-conditioning-escalators-and-advertising-84721/.
MLA Style (9th ed.)
"When air conditioning, escalators, and advertising appeared, shopping expanded its scale, but also limited its spontaneity. And it became much more predictable, almost scientific. What had once been the most surprising became the most manipulated." FixQuotes, 16 Jan. 2026, https://fixquotes.com/quotes/when-air-conditioning-escalators-and-advertising-84721/. Accessed 11 Feb. 2026.


