Non-fiction: How to Write Letters

Overview

Grenville Kleiser offers a concise, practical manual for composing social and business correspondence that emphasizes clarity, courtesy, and correct form. The guidance is grounded in turn-of-the-century conventions but remains useful for anyone who wants to write with purpose and polish. Numerous model letters accompany the guidance so readers can see principles applied to real situations.

Organization and Approach

Kleiser arranges material by purpose and occasion, moving from general principles to specific examples. Early chapters cover essentials such as structure, salutation, closings, and tone; later sections apply those rules to particular types of letters. The style is prescriptive and breezy, with frequent reminders to adapt language to the recipient and the relationship.

Principles of Clear Writing

Clarity and economy of expression are constant themes. Kleiser insists that sentences be short, direct, and free of unnecessary ornament. He advocates choosing everyday words over fancy ones, constructing orderly paragraphs, and leading with the main idea so readers grasp the point quickly. Accuracy in grammar, spelling, and punctuation is treated as a mark of respect for the reader.

Tone and Etiquette

Politeness and sincerity shape Kleiser's recommendations for tone. Writers are urged to match formality to the occasion: deferential language for requests and condolences, brisk straightforwardness for routine business, and warmer phrasing for friends. Etiquette extends beyond words to presentation: neat stationery, legible handwriting, and proper addressing convey competence and consideration.

Practical Forms and Models

The heart of the work is its reservoir of model letters that illustrate how to handle common situations. Examples include business inquiries and orders, sales and collection letters, letters of recommendation, resignations, invitations, acknowledgments, thank-you notes, and messages of sympathy. Each model shows a functional opening, a focused body that states purpose, and a courteous close, making it easy to adapt the patterns to specific needs.

Business Correspondence

Advice for business writers stresses precision and usefulness. Kleiser recommends opening with the reason for writing, providing necessary facts in logical sequence, and closing with a clear statement of desired action. He devotes attention to credit, complaints, and negotiations, encouraging firmness without rudeness and the avoidance of inflammatory language that could jeopardize long-term relations.

Social and Personal Letters

Social correspondence receives equal attention; Kleiser treats friendly and formal social notes as opportunities to reinforce bonds. He counsels the prompt return of replies, the artful acknowledgment of favors and invitations, and the tactful expression of condolences and congratulations. The aim is always to be genuine rather than merely correct, using warmth sparingly but sincerely.

Practicalities of Form

Beyond wording, Kleiser addresses visual and mechanical details that affect reception. Guidance includes recommendations on stationery size and quality, paragraphing, margins, salutation formats, complimentary closings, and the proper placement of dates and signatures. He underscores that tidy presentation enhances credibility and that small conventions often carry social significance.

Legacy and Usefulness

While some specifics reflect early 20th-century manners, the book's core advice, write clearly, be courteous, match tone to audience, and exemplify good form, remains relevant. The abundant templates make it a handy desk reference for students, clerks, and professionals learning to compose effective letters. The manual's pragmatic spirit encourages readers to shape language to purpose rather than to parade style.