"And, of course, customers really need to feel safe and are seeking reassurance when they fly"

This quote by David Neeleman speaks with the value of customer security and security when it pertains to flight. He is highlighting the need for clients to feel safe and safe when they fly, and that they should be supplied with reassurance. This could imply supplying consumers with clear information about safety procedures, such as using masks and social distancing, in addition to offering them with a complacency through making use of technology, such as contactless check-in and boarding. It is likewise essential to guarantee that clients feel comfortable and positive in the airline company's ability to supply a safe and protected flight experience. By offering clients with the peace of mind they require, airlines can assist to guarantee that customers feel safe and protected when they fly.