"Businesses often forget about the culture, and ultimately, they suffer for it because you can't deliver good service from unhappy employees"

This quote by Tony Hsieh emphasizes the importance of workplace culture in a company. He recommends that organizations need to not overlook the culture of their work environment, as it can have a considerable influence on the quality of service they offer. Dissatisfied staff members are less most likely to be inspired and productive, which can cause a decline in customer satisfaction. For that reason, organizations must make every effort to create a positive and supportive culture in order to make sure that their staff members more than happy and motivated. This will result in better client service and eventually, much better organization outcomes. By purchasing workplace culture, services can ensure that their staff members are satisfied and efficient, leading to better client service and much better company results.