"Starbucks is my main fix and it's usually you people working in there - sometimes they're actually shaking. It just makes me feel horrendous because I've been in that situation"

This quote by Shirley Manson speaks to the experience of being a barista at Starbucks. She acknowledges the effort and dedication of the people working in the shop, noting that they are frequently so busy that they are shaking. This is a pointer of the challenging and typically thankless task of being a barista. It is also a tip of the power characteristics in between customers and workers, and how consumers can in some cases take advantage of the situation. Shirley Manson's quote is a pointer of the value of dealing with employees with regard and understanding, and of the hard work that enters into making a cup of coffee. It is also a tip of the significance of taking a moment to value individuals who make our lives easier.