"There was a point in time when I was in dire need of changing the way the model agency was working"

In this quote, Carol Alt assesses a particular moment in her life when she recognized that the model company she was a part of required to alter its methods. This suggests that Alt was not pleased with the way things were being run and recognized the requirement for improvement. It might also imply that she saw defects or issues within the agency that required to be resolved. Alt's usage of the expression "dire need" emphasizes the seriousness and importance of this change. This quote showcases Alt's decision and willingness to act in order to create a much better operating environment within the model agency.