"Users do not care about what is inside the box, as long as the box does what they need done"

This quote by Jef Raskin talks to the idea that users are not interested in the inner workings of a product and services, but rather the end result. This is an important concept to remember when creating services or products, as the focus needs to be on the user experience and how the service or product can best satisfy the user's requirements. It is not necessary to comprehend the technical information of a service or product in order to make it effective, as long as it is able to do what the user requires it to do. This quote emphasizes the importance of comprehending the user's needs and creating a product and services that meets those needs, rather than focusing on the technical information. By comprehending the user's needs and creating a services or product that fulfills those needs, the user will be satisfied with the product or service, despite what is inside package.