"A stiff apology is a second insult... The injured party does not want to be compensated because he has been wronged; he wants to be healed because he has been hurt"
- Gilbert K. Chesterton
About this Quote
This quote by Gilbert K. Chesterton speaks to the importance of authentic apologies. A stiff apology, or one that is not heartfelt, is a second insult to the injured party. It indicates that the criminal is not genuinely sorry for their actions and does not comprehend the gravity of the scenario. The victim does not wish to be made up for the wrong that was done to them; they wish to be healed from the hurt that was caused. An authentic apology is a recognition of the wrong that was done and an expression of regret. It is an opportunity for the criminal to reveal that they understand the hurt that was triggered and want to apologize. A real apology is an essential step in the recovery procedure and can help to bring back trust and reconstruct relationships.
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