"If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart"

Speaking to someone in a language they merely understand may allow for the basic exchange of ideas, but it lacks the emotional depth and personal resonance that comes with truly using someone’s native tongue. When communication is filtered through a language learned rather than lived, the words may connect with intellect, the understanding of facts, concepts, or instructions, but seldom stir the inner world of emotion, tradition, and cultural identity. The distinction between the head and the heart represents the difference between comprehension and connection.

Language carries with it not only words, but also a lifetime of associations, stories, and inherited feelings. To address someone in their mother tongue acknowledges more than just communication; it honors their identity, values, and unique experience. It suggests a willingness to enter their world and recognize their perspective. When someone hears their own language, especially in important or vulnerable moments, it signals respect, empathy, and inclusivity. It tells them they are truly being considered and valued, not simply spoken to for convenience.

Nelson Mandela, who lived in a multilingual country split by deep divisions, understood that real unity and healing require touching the hearts of people, not just convincing their minds. Empathy is built when barriers are lowered, and language is one of the highest barriers. By making the effort to use someone’s language, trust is cultivated, and a sense of belonging is fostered. It becomes easier to find common ground, resolve conflict, and inspire positive action.

Ultimately, language is more than a vehicle for information; it is a vessel for identity, memory, and emotion. People respond most deeply to words that echo their own histories and cultures. The approach of meeting people where they are linguistically is not merely courteous, it is transformative, creating lasting bonds and mutual respect.