"Most people have no idea how to politely answer a phone. The English do, and it's been their only major business advantage for the past two centuries"

This quote by Doug Coupland suggests that the English have a distinct advantage in the business world due to their capability to address the phone pleasantly. This implies that the English have a better understanding of etiquette and politeness when it pertains to interaction, which is an essential ability in business world. It likewise recommends that the English have actually been able to keep this benefit for the previous two centuries, which is a testament to their ability to remain ahead of the competition. This quote highlights the significance of politeness and rules in the business world, and how it can be a significant advantage for those who possess it. It also works as a pointer that excellent manners and politeness can go a long way in business world, and that it is something that ought to not be ignored.