"The majority of the senior class of Vassar does not desire my company and I must confess, having read specimens of their thought and sentiments, that I do not desire the company of the majority of the senior class of Vassar"
"Our DNA is as a consumer company - for that individual customer who's voting thumbs up or thumbs down. That's who we think about. And we think that our job is to take responsibility for the complete user experience. And if it's not up to par, it's our fault, plain and simply"
"Going to work for a large company is like getting on a train. Are you going sixty miles an hour or is the train going sixty miles an hour and you're just sitting still?"