"What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it"
About this Quote
Then the quote pivots from cynicism to a kind of paternal ambition. “Needs” belong to the producer, the designer, the writer of the future. Millay’s verb choice matters: you don’t ask, you “understand,” then you “build,” then you “educate.” That is a power sequence. The subtext is that innovation isn’t democratic; it’s interpretive. The maker has to read the customer’s life as a text, as well as the customer does, and then revise it.
The context matters, too. Millay, as an author, knew that audiences frequently request more of what already worked, packaged with a discount: the sequel, the safe rhyme, the familiar persona. Art, like product design, advances when someone risks giving the public what it didn’t yet have language to request. Still, the final clause carries the most combustible implication: “educate him to the fact” blurs into persuasion, even manipulation. It’s the manifesto of every visionary - and every slick marketer - arguing that the future must be sold before it can be wanted.
Quote Details
| Topic | Marketing |
|---|---|
| Source | Help us find the source |
| Cite |
Citation Formats
APA Style (7th ed.)
Millay, Edna St. Vincent. (2026, January 15). What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it. FixQuotes. https://fixquotes.com/quotes/what-the-customer-demands-is-last-years-model-140607/
Chicago Style
Millay, Edna St. Vincent. "What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it." FixQuotes. January 15, 2026. https://fixquotes.com/quotes/what-the-customer-demands-is-last-years-model-140607/.
MLA Style (9th ed.)
"What the customer demands is last year's model, cheaper. To find out what the customer needs you have to understand what the customer is doing as well as he understands it. Then you build what he needs and you educate him to the fact that he needs it." FixQuotes, 15 Jan. 2026, https://fixquotes.com/quotes/what-the-customer-demands-is-last-years-model-140607/. Accessed 12 Feb. 2026.




