"When the systems we expect to help us actually hurt us, we have tragedy"

This quote talks to the concept that when the systems we count on to assist us, such as government, health care, education, and other organizations, fail us, it can cause disaster. It implies that these systems ought to be designed to protect and support us, however when they don't, it can have destructive repercussions. It also suggests that we need to know the capacity for these systems to fail us, and take actions to make sure that they are working in our benefits. This quote is a tip that we need to be vigilant in holding these systems liable and making sure that they are working for us, not against us.