"A client is to me a mere unit, a factor in a problem"
- Arthur Conan Doyle
About this Quote
This quote by Arthur Conan Doyle talks to the idea that a customer is not an individual, but rather a system or factor in a problem. This suggests that the customer is not viewed as a private, however rather as a part of a larger equation. This might be analyzed as a lack of compassion or understanding for the client's specific needs and wants. It could also be seen as a way of looking at the client as a method to an end, rather than as a specific with their own unique requirements and desires. This could be viewed as a way of dehumanizing the client, and minimizing them to a simple number or figure. Ultimately, this quote speaks with the concept that a client is not seen as a specific, however rather as a part of a bigger problem that requires to be solved.
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