"I think then, when we started receiving the first of the user feedback, feedback from people that I had not specifically told about it, but had spread from friend to friend and then they were giving us feedback"

In this quote, Shawn Fanning is reviewing the early days of his development, Napster, and the effect it had on users. He mentions receiving feedback from people who he had not directly informed about the platform, however rather through word of mouth from good friends. This recommends that Napster rapidly gained appeal and spread organically through personal recommendations. The truth that people were offering feedback shows that they were actively using and engaging with the platform. This quote highlights the power of word of mouth and the effect it can have on the success of an item or concept. It likewise talks to the early stages of Napster's growth and the enjoyment and buzz surrounding it.