"Quality has to be caused, not controlled"

"Quality has to be caused, not managed" is a quote by Phil Crosby, an American business person and author.

In this quote, Crosby is suggesting that quality is not something that can be managed through management or oversight. Rather, quality should be triggered or created by a deliberate and conscious effort to improve products, services, and processes.

Interpreting this quote, we can understand that Crosby is emphasizing the significance of proactive measures to improve quality, instead of reactive measures to manage quality after the fact. He is recommending that quality is not something that can be accomplished simply through management or oversight, but needs a purposeful and ongoing effort to recognize and get rid of sources of mistake, waste, and inadequacy.

Moreover, the quote can be seen as a commentary on the nature of quality and the function of leadership in promoting quality improvement. Crosby's words suggest that quality is not a passive or static quality, but rather an active and dynamic procedure that needs management and dedication from all levels of an organization.

In summary, Phil Crosby's quote "Quality has to be caused, not controlled" emphasizes the significance of proactive steps to improve quality, and suggests that quality is not something that can be accomplished merely through management or oversight. The quote likewise highlights the role of leadership in promoting quality improvement and the dynamic nature of quality as a procedure.